Frequently Asked Questions
Sweet answers to your most pressing candy questions.
How do you ensure candy doesn't melt during shipping?
During warmer months or when shipping to hot climates, we use insulated packaging and cold packs to ensure your chocolates and gummies arrive in perfect condition.
Can I customize a gift basket or candy assortment?
Yes! You can use our 'Personalized' section to create custom color mixes, choose specific candy types, and add custom labels for gifts and special events.
Do you offer vegan, gluten-free, or kosher options?
We carry a wide variety of dietary-specific treats. You can filter our collections by 'Vegan', 'Gluten-Free', or 'Kosher' to find sweets that meet your requirements.
What is your return policy for food items?
To ensure the safety and quality of our products, we cannot accept returns on food items. However, if your order is damaged or incorrect, please contact our sweet support team within 14 days.
How long will my candy stay fresh?
Most of our candies have a shelf life of 6-12 months when stored in a cool, dry place. We recommend keeping chocolates away from direct sunlight and heat.
Do you ship internationally?
Currently, we ship to all 50 U.S. states and select international destinations. Shipping rates and delivery times vary based on the destination and weight of the order.