Returns & Exchanges
Due to the perishable nature of our sweets, Dylan's Candy Bar cannot accept returns on food items; however, we are committed to ensuring your experience is nothing short of magical. If your order arrives damaged or incorrect, please reach out to our team within 7 days of delivery for a resolution.
Inspect Your Treats
Upon arrival, please carefully inspect your candy and gifts to ensure everything is in perfect, delicious condition.
Contact Candy Concierge
If there is an issue with your order, email our support team with your order number and photos of any damaged products.
Review Eligibility
Our team will review your request to determine eligibility for a replacement or store credit based on our quality standards.
Receive Resolution
Once approved, we will promptly process your replacement shipment or issue a digital gift card to satisfy your sweet tooth.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing